Managing Services Across Continents

| Introduction | Agenda | Speakers | Conference Themes and Paper Submission | Location and Accommodation | Booking Form |


Hosted by the Oxford Brookes University Business School, the 4th International Conference on Services Management will address cultural and socio-economic complexities of the internationalisation of service organizations and their social responsibilities to different stakeholder groups. The conference will provide you with an opportunity to identify the challenges service organizations face globally and discuss the options that they may consider as part of their strategies.
This conference is a forum for sharing knowledge about the practices of the organizations in dynamic economies of different continents including Europe, Middle East, America, Australia and Asia. The conference will incorporate both conceptual and empirical research papers that link knowledge to different country contexts and thus enables both academics and practitioners understand the influence of socio-cultural issues on services internationalisation, branding and social responsibility practices. Papers incorporating comparisons of sectors or types of service firms are particularly welcome. Case studies may be drawn from different sectors, for example, knowledge-based business services, health-care and educational services, hotels, airlines, tour operators, fast-food, banking and financial services, as well as retailing and may focus on different geographical regions.
We hope you will participate in stimulating and thought-provoking sessions, enjoy the lively social events and develop research networks during the conference.  We look forward to seeing you in the historic centre of education and culture; in Oxford, in May 2009.
For more information on the conference, please contact
Dr Levent Altinay
Reader in Strategic Management in the Service Industry
email:
laltinay@brookes.ac.uk

If you wish to register for this event, being held on 8/9 May, please complete the online booking form. If you have any queries please contact us via the event hotline on 01332 227779.

| Introduction | Agenda | Speakers | Conference Themes and Paper Submission | Location and Accommodation | Booking Form |

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